Frequently Asked Questions

A:  Choose the jewellery that you would like to buy.  You can buy one or more items with your gift voucher at the same time.  Proceed to Checkout.  Input your Gift Voucher code (bottom right of the voucher) into the section which states "If you have a discount code please enter it here" and click the "Redeem" Button.  It is only possible to input one code into this section during the checkout process.

If you have used PART or ALL of your gift voucher and your Cart = £0.00, then click the black button which states "SPENDING Gift voucher? Use this ONLY if cart = £0". If you have some money owing to you then you will be provided with a new code (when your jewellery is dispatched), with the amount you still have left to spend.  The expiry date of your voucher will remain the same.

If you have used ALL of your gift voucher and your Cart indicates that there is some money still to pay, then please choose one of the other payment options.

Q: Can you tell me more about commissioning a special item?

A: Please see my contact page to arrange to discuss what you would like.  I am happy to make variations of my own jewellery designs. I use 9ct yellow gold with silver as 'decoration' with the silver, for example the gemstone settings can often be made with 9ct yellow gold, rather than a piece being made solely from gold. Quotations for small variations of my existing designs are free.

Prior to accepting my quote or estimate, you will be provided with T&C's for your perusal.  For silver work, I will generally provide a quotation.  Where any work is subcontracted, then I will provide an estimate only for the subcontracted element.  If 9ct gold is used in your design, dependent upon the weight, then I will usually provide an estimate because of price fluctuations.
I will naturally make every effort to ensure that your item is ready for any special occasion. Generally I wish to allow 6 - 8 weeks for making a commissioned item (and hallmarking if required) on receipt of cleared payment.  Naturally this is not 'set in stone' and is dependent on current workloads, so there can be leeway with this timescale.

Commissioning a new style and design 
Because I do not use CAD/CAM (computer aided design/computer aided manufacturing), opting instead for traditional silversmithing techniques and skills, every piece is made with hand tools such as saw, pliers, files, torches etc. If therefore you are looking to commission an entirely new design which I have not made before, this can involve many hours of work even before the item is started.  I naturally have my own design style and no matter how 'simple' an item may be, if it's not a similar style to my own, then it really is never as easy as that!  As a very crude comparison, if you were to think of Picasso and Constable - both artists, but how different are their styles of work? If then, you still wish to receive a quote for a new style and design, in order to asses how long it will take to make and how much in the way of bullion is required, I charge a quotation fee of £30.  Should you accept the quotation, then this £30 is deducted from the overall project cost.  If you are unsure whether the item you would like to commission is a new style and design, please do contact me.